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A red box is a phreaking device that generates tones to simulate inserting coins in pay phones, thus fooling the system into completing free calls. In the United States, a nickel is represented by one tone, a dime by two, and a quarter by a set of five. Any device capable of playing back recorded sounds can potentially be used as a red box.
For example, if a customer from Spain is calling a phone number in Australia, and it costs 8 cents per minute to phone Spain from the US (the callback, which is an incoming call) and 20 cents per minute to phone Australia from the US (the destination call, which is an outgoing call), then the caller will pay a total of 28 US cents a minute ...
In EU countries and those following ETSI (European Telecommunication Standards Institute) recommendations, the cadence is the same as North America, i.e. 0.25 seconds on / 0.25 seconds off, but with a 425 Hz tone. The UK reorder tone uses a 400 Hz tone with a cadence of 0.4 seconds on, 0.35 seconds off, 0.225 seconds on, 0.525 seconds off.
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Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1 ]