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2. Conflict management - Wikipedia

   en.wikipedia.org/wiki/Conflict_management

   Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict in the workplace. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting. Properly managed conflict can improve group outcomes.

3. Conflict management style - Wikipedia

   en.wikipedia.org/wiki/Conflict_management_style

   Conflict can be defined as an encounter between individuals or groups of people who have differing aims, values, expectations, purposes, ideas, etc. [1] Five modes are offered as solutions to managing a conflict, with each mode ranked on scales of assertiveness and cooperativeness. [2]

4. Transformative mediation - Wikipedia

   en.wikipedia.org/wiki/Transformative_mediation

   As summarized by Della Noce, Bush & Folger (2002), the transformative approach to mediation practice takes an essentially social / communicative view of human conflict. According to this model, a conflict represents first and foremost a crisis in some human interaction—an interactional crisis with a somewhat common and predictable character.

5. Conflict style inventory - Wikipedia

   en.wikipedia.org/wiki/Conflict_style_inventory

   A conflict style inventory is a written tool for gaining insight into how people respond to conflict. Typically, a user answers a set of questions about their responses to conflict and is scored accordingly. Most people develop a patterned response to conflict based on their life history and history with others.

6. Conflict resolution - Wikipedia

   en.wikipedia.org/wiki/Conflict_resolution

   Conflict resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and retribution.Committed group members attempt to resolve group conflicts by actively communicating information about their conflicting motives or ideologies to the rest of group (e.g., intentions; reasons for holding certain beliefs) and by engaging in collective ...

7. Social work management - Wikipedia

   en.wikipedia.org/wiki/Social_work_management

   Social work management as a field of social work education and practice was established in many universities in Europe and North America since the 1980s. [3] Established qualifications in higher education first included diplomas in social economy. It originally focused on person-centred leadership, motivation and strategic issues.

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9. Complaint system - Wikipedia

   en.wikipedia.org/wiki/Complaint_system

   Scholarly work has evolved to cover both a wider range of conflict management channels, and, also, a much wider range of disputants. In the 1970s and 1980s much interest arose in the United States, in dealing with conflict informally as well as formally, and in learning from conflict and managing conflict.