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Courtesy has been defined as discretionary behaviors that aim at preventing work-related conflicts with others (Law et al., 2005). This dimension is a form of helping behavior, but one that works to prevent problems from arising. It also includes the word's literal definition of being polite and considerate of others (Organ et al., 2006).
[15] [16] Also called instrumental support, this form of social support encompasses the concrete, direct ways people assist others. [12] Informational support is the provision of advice, guidance, suggestions, or useful information to someone. [9] [17] This type of information has the potential to help others problem-solve. [12] [18]
The theory posits that social facilitation is a product of people's motivation to maintain positive self image or face in presence of others. This motivation leads people to behave in ways to form good impressions and therefore results in social facilitation in evaluative situations.
Helping behavior refers to voluntary actions intended to help others, with reward regarded or disregarded. It is a type of prosocial behavior (voluntary action intended to help or benefit another individual or group of individuals, [ 1 ] such as sharing, comforting, rescuing and helping).
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The help may take the form of providing and evaluating relevant information, relating personal experiences, listening to and accepting others' experiences, providing sympathetic understanding and establishing social networks. A support group may also work to inform the public or engage in advocacy.
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