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Service Blueprint The service blueprint is a way to describe the flow of a customer through a service operation from the start to the finish, along with the actions provided by the service providers both in interaction with the customer and in the "back room" out of sight of the customer. For example, if a customer wishes to purchase a suit ...
Service management in the manufacturing context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view. The aim of high-performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain.
Other types of business reference model can also depict the relationship between the business processes, business functions, and the business area’s business reference model. These reference model can be constructed in layers, and offer a foundation for the analysis of service components, technology, data, and performance.
Service-oriented modeling is the discipline of modeling business and software systems, for the purpose of designing and specifying service-oriented business systems within a variety of architectural styles and paradigms, such as application architecture, service-oriented architecture, microservices, and cloud computing.
Business analysis is a professional discipline [1] focused on identifying business needs and determining solutions to business problems. [2] Solutions may include a software-systems development component, process improvements, or organizational changes, and may involve extensive analysis, strategic planning and policy development.
A business analyst, domain expert, and/or enterprise architecture team will develop the organization's service model first by defining the top level business functions. Once the business functions are defined, they are further partitioned and refined into services that represent the processes and activities needed to manage the assets of the ...
A Business Function Model (BFM) is a general description or category of operations performed routinely to carry out an organization's mission. They "provide a conceptual structure for the identification of general business functions". [27] It can show the critical business processes in the context of the business area functions. The processes ...
Business process re-engineering (launched by Michael Hammer in 1993 [34]): a business management strategy focusing on the analysis and design of workflows and business processes within an organization. BPR seeks to help companies radically restructure their organizations by focusing on the ground-up design of their business processes.