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If a passenger is placed in a higher class than that for which a ticket was purchased, the airline may not request any additional payment. If a passenger is placed in a lower class than that for which a ticket was purchased, the airline must refund 30/50/75% of the cost of the ticket for type 1/2/3 flights.
A class action lawsuit has been filed against Delta Air Lines, alleging that the company refused to issue refunds after a global tech outage caused thousands of flight cancellations. The lawsuit ...
(Reuters) -Delta Air Lines was sued by passengers who complained that the carrier refused to offer full refunds after delaying or canceling their flights in the wake of last month's massive ...
While it is not clear if carriers should refund users regarding navigation taxes (related to the airline operation and to the governments, which do not appear on a ticket), other expenses, like security, air passenger duty, and noise/environmental can all be refunded, as these all relate to the passenger's use of any particular airport to depart/arrive on any particular flight.
The Airlines Reporting Corporation (ARC) is a company that provides ticket transaction settlement services between airlines and travel agencies (both traditional and online) and the travel management companies that sell their products in the United States. ARC, which is owned by nine major airlines, also offers its transactional data within ...
Travelers wait in a long line to speak with a Delta representative at the help desk in Detroit on Saturday. Problems with canceled flights were fixed by Monday at most airlines, but not at Delta ...
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