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  2. Complaint system - Wikipedia

    en.wikipedia.org/wiki/Complaint_system

    A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, [1] or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes.

  3. NHS ‘marking own homework’ over complaints - AOL

    www.aol.com/nhs-marking-own-homework-over...

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  4. Patient Advice and Liaison Service - Wikipedia

    en.wikipedia.org/wiki/Patient_Advice_and_Liaison...

    The Patient Advice and Liaison Service (PALS), also known as the Patient Advice and Support Service (PASS) in Scotland, is a National Health Service body created to provide advice and support to NHS patients and their relatives and carers. The scheme was announced in the NHS Plan 2000. Pilot schemes were set up in 2001, with full nationwide ...

  5. Flowchart - Wikipedia

    en.wikipedia.org/wiki/Flowchart

    A simple flowchart representing a process for dealing with a non-functioning lamp.. A flowchart is a type of diagram that represents a workflow or process.A flowchart can also be defined as a diagrammatic representation of an algorithm, a step-by-step approach to solving a task.

  6. National Health Service (England) - Wikipedia

    en.wikipedia.org/wiki/National_Health_Service...

    The NHS was established within the differing nations of the United Kingdom through differing legislation, and as such there has never been a singular British healthcare system, instead there are 4 health services in the United Kingdom; NHS England, the NHS Scotland, HSC Northern Ireland and NHS Wales, which were run by the respective UK government ministries for each home nation before falling ...

  7. Deployment flowchart - Wikipedia

    en.wikipedia.org/wiki/Deployment_flowchart

    Wikimedia development and deployment flowchart, mainly refers to software deployment and IT infrastructure deployment. A deployment flowchart (sometimes referred to as a cross functional flowchart) is a business process mapping tool used to articulate the steps and stakeholders of a given process.

  8. NHS National Services Scotland - Wikipedia

    en.wikipedia.org/wiki/NHS_National_Services_Scotland

    NHS National Services Scotland (NSS) is a public body and national health board of NHSScotland. Accountable to the Scottish Government , NSS works at the heart of Scotland’s health service, providing national strategic support services and expert advice to NHSScotland.

  9. NHS Connecting for Health - Wikipedia

    en.wikipedia.org/wiki/NHS_Connecting_for_Health

    The NHS in Wales was also running a national programme for service improvement and development via the use of information technology – this project was called Informing Healthcare. A challenge facing both NHS CFH and Informing Healthcare was that the use of national systems previously developed by the NHS Information Authority were shared by ...

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