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2. Troubleshoot a broadband internet connection - AOL Help

   help.aol.com/articles/troubleshooting-a...

   Check the physical connection - A loose cable or cord can often be the cause of a connection problem. Make sure everything is securely connected to the wall and device. 3. Reboot your modem/router - Sometimes the old "turn it off and on again" approach actually does work! Just wait about five minutes before turning it back on to make sure ...

3. Fix problems reading or receiving AOL Mail

   help.aol.com/articles/fix-problems-reading-or...

   Temporarily disable your firewall and check whether or not you're able to connect to the internet. If your firewall software isn't on the list linked, you will need to contact your firewall software provider for additional info. Disable Protected Mode in Internet Explorer. Protected mode is enable by default and may interfere with AOL Mail.

4. Troubleshoot a dial-up connection - AOL Help

   help.aol.com/articles/troubleshooting-a-dial-up...

   An active internet connection is required to be able to access all the best that America Online® offers. If you're using dial-up internet and can't connect, try the following troubleshooting steps: Check the dial tone - If you DO have one, it's likely the problem has something to do with your computer. If you DON'T, it's likely the problem has ...

5. Loading, activating and deactivating PRIVATE WiFi - AOL Help

   help.aol.com/articles/loading-activating-and...

   To learn how to manage both of these automatic controls, check out our article PRIVATE WiFi™ Quick Start Guide. You can manually load PRIVATE WiFi if it is not set up to automatically load. On a PC or Mac, click on the PRIVATE WiFi desktop icon. To manually load PRIVATE WiFi on a PC: 1. Click Start. 2. Click All Programs. 3. Click PRIVATE WiFi.

6. Connect to the internet with AOL Dialer

   help.aol.com/articles/aol-dialer-how-to-connect...

   1. Launch AOL Dialer. 2. Enter your username or email address and password. 3. Click Sign On. 4. Add your location name and connection type. 5. Click Next twice. 6. Select your dialing options. 7. Click Next. 8. Enter your Area Code and click Next. 9. Select 2-3 AOL access phone numbers. 10. Click Next twice to confirm your choices. 11.

7. Install and uninstall Private WiFi for AOL on a computer

   help.aol.com/articles/installing-uninstalling...

   1. Log in to your AOL account. 2. Visit the Private WiFi product page. 3. Click Download Now. 4. Once download is complete, click Open. 5. Click Run. 6. Click Next. 7. Check the Confirmation box and click Next to accept the license agreement and install Private WiFi.

8. Troubleshooting AOL Desktop Gold

   help.aol.com/articles/aol-desktop-troubleshooting

   • Navigate to AOL Desktop folder • Double click on the AOL Desktop application file. • From the Desktop Gold toolbar help menu, select Create new desktop shortcut. • If the issue still exists, proceed to the next step. Uninstall/Reinstall Desktop Gold • In Windows settings, go to Add/Remove programs. • Select AOL Desktop Gold.

9. AOL Help

   help.aol.com/articles/Connection-problems-with...

   AOL Help