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In addition to the ticketing services, New Era Tickets also provided database marketing tools and services designed to improve ticket sales, give a view of customers and prospects, and increase customer retention. New Era Tickets does this through email deliverability, ability to customize messages and offers across marketing channels, lead ...
Customer proprietary network information (CPNI) is the data collected by telecommunications companies about a consumer's telephone service. [1] It includes the time, date, duration and destination number of each call, the type of network a consumer subscribes to, and certain other information that appears on the consumer's telephone bill . [ 2 ]
Comcast's customer service rating by the ACSI surveys indicate that the company's customer service has never improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."
I hung up the phone last summer thinking the Xfinity customer service representative had been really helpful. I needed to make a late payment and take care of the current bill. The rep took my ...
Comcast, the largest cable operator in the U.S., said personal data for approximately 35.9 million customers of its Xfinity services may have been illegally accessed by hackers in a security ...
The measurement of customer retention should distinguish between behavioral intentions and actual customer behaviors.The use of behavioral intentions as an indicator of customer retention is based on the premise that intentions are a strong predictor of future behaviors, such that customers who express a stronger repurchase intention toward a brand or firm will also exhibit stronger ...
Customer attrition, also known as customer churn, customer turnover, or customer defection, is the loss of clients or customers.. Companies often use customer attrition analysis and customer attrition rates as one of their key business metrics (along with cash flow, EBITDA, etc.) because the cost of retaining an existing customer is far less than the cost of acquiring a new one. [1]
The NETGEAR Nighthawk CAX80, a high performing modem/router combo that works with internet plans up to 1200 Mbps, has similar specs as the Comcast/Xfinity-only Motorola MT8733—DOCSIS 3.1, 2.5 ...