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  2. File:KPI OSM final report.pdf - Wikipedia

    en.wikipedia.org/wiki/File:KPI_OSM_final_report.pdf

    You are free: to share – to copy, distribute and transmit the work; to remix – to adapt the work; Under the following conditions: attribution – You must give appropriate credit, provide a link to the license, and indicate if changes were made.

  3. Business analytics - Wikipedia

    en.wikipedia.org/wiki/Business_analytics

    Key performance indicators (KPI's) Market Basket Analysis; Marketing analytics; Pricing analytics; Retail sales analytics; Risk and credit analytics; Supply chain analytics, an area noted for its "growing importance". DeAngelis refers to multiples interpretations of the term "supply chain analytics". [6]

  4. Operational-level agreement - Wikipedia

    en.wikipedia.org/wiki/Operational-level_agreement

    An operational-level agreement (OLA) defines interdependent relationships in support of a service-level agreement (SLA). [1] The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services.

  5. Performance indicator - Wikipedia

    en.wikipedia.org/wiki/Performance_indicator

    KPI information boards. A performance indicator or key performance indicator (KPI) is a type of performance measurement. [1] KPIs evaluate the success of an organization or of a particular activity (such as projects, programs, products and other initiatives) in which it engages. [2]

  6. Marketing research process - Wikipedia

    en.wikipedia.org/wiki/Marketing_research_process

    This process is guided by discussions with management and industry experts, case studies and simulations, analysis of secondary data, qualitative research and pragmatic considerations. [2] The third step involves the formulation of the research design which is the framework or blueprint for conducting the marketing research project. It details ...

  7. Performance measurement - Wikipedia

    en.wikipedia.org/wiki/Performance_measurement

    Academic articles that provide critical reviews of performance measurement in specific domains are also common—e.g. Ittner's observations on non-financial reporting by commercial organisations,; [10] Boris et al.'s observations about use of performance measurement in non-profit organisations, [11] or Bühler et al.'s (2016) analysis of how external turbulence could be reflected in ...

  8. ITIL security management - Wikipedia

    en.wikipedia.org/wiki/ITIL_security_management

    The inputs are requirements from clients. The requirements are translated into security services and security metrics. Both the client and the plan sub-process affect the SLA. The SLA is an input for both the client and the process. The provider develops security plans for the organization. These plans contain policies and operational level ...

  9. Service-level objective - Wikipedia

    en.wikipedia.org/wiki/Service-level_objective

    The SLA is the entire agreement that specifies what service is to be provided, how it is supported, times, locations, costs, performance, and responsibilities of the parties involved. SLOs are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.