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  2. Salesforce - Wikipedia

    en.wikipedia.org/wiki/Salesforce

    Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides applications focused on sales , customer service , marketing automation , e-commerce , analytics , artificial intelligence , and application development.

  3. Oracle CRM - Wikipedia

    en.wikipedia.org/wiki/Oracle_CRM

    In 2012, Oracle announced a new cloud-based focus on customer experience (CX) within its CRM business. [5] At the time, CX was a relatively new term and referred to “the notion of providing a much more personalized approach to marketing and support."

  4. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    Siebel introduced the first mobile CRM app called Siebel Sales Handheld in 1999. The idea of a stand-alone, cloud-hosted customer base was soon adopted by other leading providers at the time, including PeopleSoft (acquired by Oracle), [11] Oracle, SAP and Salesforce.com. [14] The first open-source CRM system was developed by SugarCRM in 2004 ...

  5. HubSpot - Wikipedia

    en.wikipedia.org/wiki/HubSpot

    HubSpot has integration features for Docusign, salesforce.com, SugarCRM, NetSuite, Microsoft Dynamics CRM, and others. [31] There are also third-party services such as templates, and extensions. [32] Additionally, HubSpot offers consulting services and an online resource academy for learning inbound marketing tactics.

  6. Software as a service - Wikipedia

    en.wikipedia.org/wiki/Software_as_a_service

    Infrastructure as a service (IaaS) is the most basic form of cloud computing, where infrastructure resources—such as physical computers—are not owned by the user but instead leased from a cloud provider. As a result, infrastructure resources can be increased rapidly, instead of waiting weeks for computers to ship and set up.

  7. Platform as a service - Wikipedia

    en.wikipedia.org/wiki/Platform_as_a_service

    Platform as a service (PaaS) or application platform as a service (aPaaS) or platform-based service is a cloud computing service model where users provision, instantiate, run and manage a modular bundle of a computing platform and applications, without the complexity of building and maintaining the infrastructure associated with developing and launching application(s), and to allow developers ...

  8. Data management platform - Wikipedia

    en.wikipedia.org/wiki/Data_management_platform

    Nowadays, data management has transferred over from local storage to the cloud. In the late 1990s and early 2000s, Salesforce and Amazon popularized the concept of internet-based services, which appealed to customers as it reduced in-house maintenance costs and increased flexibility in changing the needs of a business.

  9. ServiceNow - Wikipedia

    en.wikipedia.org/wiki/ServiceNow

    ServiceNow, Inc. is an American software company based in Santa Clara, California, that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded in 2003 by Fred Luddy , ServiceNow is listed on the New York Stock Exchange and is a constituent of the Russell 1000 Index and S&P 500 Index . [ 2 ]

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