Search results
Results from the WOW.Com Content Network
Service design is the activity of planning and arranging people, infrastructure, communication and material components of a service in order to improve its quality, and the interaction between the service provider and its users. Service design may function as a way to inform changes to an existing service or create a new service entirely. [1]
Service blueprinting has three main applications: simple representation; diagnosing operational deficiencies and service design (planning for structural change or new service development). (1) Simple Representation A basic application for blueprints is as a simple form of representing or codifying what is actually occurring in the current ...
It is the central reference point for all documentation of a service, so it contains many links to other documents. A description of the sort of information that should be kept in an SDP is found in Appendix A of the Service Design book. [1] The main categories described are: Service lifecycle plan; Service programme; Service transition plan
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [ 7 ] and also to satisfy both Customer and IT Provider objectives.
The service-orientation design principles help in distinguishing a service-oriented solution [14] from a traditional object-oriented solution by promoting distinct design characteristics. The presence of these characteristics in a service-oriented solution greatly improves the chances of realizing the aforementioned goals and benefits.
It consists of five parts: service facility, facilitating goods, information, explicit service and implicit services. [4] It is important to carefully define each of these elements so that operations can subsequently design and manage a service operation. The service-product bundle must come first before operations decisions.
Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!
Service-oriented design and development methodology (SDDM) is a fusion method created and compiled by M. Papazoglou and W.J. van den Heuvel. [1] The paper argues that SOA designers and service developers cannot be expected to oversee a complex service-oriented development project without relying on a sound design and development methodology.