Search results
Results from the WOW.Com Content Network
Service design is the activity of planning and arranging people, infrastructure, communication and material components of a service in order to improve its quality, and the interaction between the service provider and its users. Service design may function as a way to inform changes to an existing service or create a new service entirely.
It is the central reference point for all documentation of a service, so it contains many links to other documents. A description of the sort of information that should be kept in an SDP is found in Appendix A of the Service Design book. [1] The main categories described are: Service lifecycle plan; Service programme; Service transition plan
A Service Design Sprint is a time-constrained Service Design project that uses Design Thinking and Service Design tools to create a new service or improve an existing one. The term Service Design Sprint was first mentioned by Tenny Pinheiro in his book The Service Startup: Design Thinking Gets Lean (Elsevier; 2014).
The service-orientation design principles help in distinguishing a service-oriented solution [14] from a traditional object-oriented solution by promoting distinct design characteristics. The presence of these characteristics in a service-oriented solution greatly improves the chances of realizing the aforementioned goals and benefits.
Service-oriented design and development methodology (SDDM) is a fusion method created and compiled by M. Papazoglou and W.J. van den Heuvel. [1] The paper argues that SOA designers and service developers cannot be expected to oversee a complex service-oriented development project without relying on a sound design and development methodology.
The service blueprint is a technique originally used for service design, but has also found applications in diagnosing problems with operational efficiency.The technique was first described by G. Lynn Shostack, a bank executive, in the Harvard Business Review in 1984.
Services are independent and control the functionality they encapsulate, from a Design-time and a run-time perspective. Service statelessness Services are stateless, that is either return the requested value or give an exception hence minimizing resource use. Service granularity A principle to ensure services have an adequate size and scope.
The Service Portfolio is described in the ITIL books Service Strategy and Service Design. [1] The Service Portfolio is the core repository for all information for all services in an organization. Each service is listed along with its current status and history. The main descriptor in the Service Portfolio is the Service Design Package (SDP). [2]