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The Observer identified Kiwi.com as one of the companies responsible for the year's "worst customer service" after it began charging customers an additional fee for "standard" customer service, with customers who do not pay the fee having to wait longer for phone support and having no access to email support. [25]
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However, unlike a standard telephone directory, where the user uses customer's details (such as name and address) in order to retrieve the telephone number of that person or business, a reverse telephone directory allows users to search by a telephone service number in order to retrieve the customer details for that service. Reverse telephone ...