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2. Apple certification programs - Wikipedia

   en.wikipedia.org/wiki/Apple_certification_programs

   These certifications are designed for IT professionals who support Mac OS X or who perform Mac OS X desktop support and troubleshooting, such as help desk staff, system administrators, service technicians, and service desk personnel. Each certification is specific to the version of OS X it relates to; an administrator who was qualified as ACTC ...

3. 10 Free Online Certification Courses to Advance Your Career - AOL

   www.aol.com/news/10-free-online-certification...

   Finding free ways to obtain training and certifications should be at the top of your list. ... 24/7 Help. For premium support please call: 800-290-4726 more ways to reach us. Mail. Sign in.

4. Vitalyst - Wikipedia

   en.wikipedia.org/wiki/Vitalyst

   Vitalyst's corporate headquarters is located in Bala Cynwyd, Pennsylvania, with an additional call center in Cleveland, Ohio.The company provides its web-based support and on-site training for Microsoft, Apple, and other applications. [1]

5. Knowledge-centered support - Wikipedia

   en.wikipedia.org/wiki/Knowledge-centered_support

   Development began in 1992 by the Consortium for Service Innovation, [1] a non-profit alliance of support organizations. Its premise is to capture, structure, and reuse technical support knowledge. Initially it was known as Solution-Centered Support, and was renamed to acknowledge the methodology as best practices in knowledge management.

6. AOL Mail is free and helps keep you safe.

   mail.aol.com/?rp=webmail-std/en-us/basic

   Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

7. ITIL - Wikipedia

   en.wikipedia.org/wiki/ITIL

   ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.

8. AOL Mail for Verizon Customers - AOL Help

   help.aol.com/products/aol-mail-verizon

   Check your Mail Try the AOL app Get Ad-Free Mail Get Desktop Gold Configure POP and IMAP settings for Verizon.net AOL Mail accounts Learn how to configure 3rd party app and software settings to send and receive Verizon.net AOL Mail.

9. Help desk - Wikipedia

   en.wikipedia.org/wiki/Help_desk

   A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [ 2 ] studied the value of an organization's help desks.