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Genpact Ltd. is an American multinational information technology services, consulting, and outsourcing company headquartered in New York City, New York. Founded in Gurgaon , India , and legally domiciled in Bermuda , Genpact currently employs more than 125,000 people and provides services to clients in over 30 countries worldwide.
As of 2021, revenue of Indian BPO industry was estimated at US$ 38 billion. [2] Government of India has launched India BPO Promotion Scheme (IBPS) as part of Digital India initiative to encourage job creation in Tier-2 and Tier-3 cities. [3] [4] India's BPO Industry handles 56% of the world's business process outsourcing.
Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a second-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain .
The Electronics Committee also known as the "Bhabha Committee" created a 10-year (1966–1975) plan laying the foundation for India's IT Service Industries. [10] The industry was born in Mumbai in 1967 with the establishment of Tata Consultancy Services [11] who in 1977 partnered with Burroughs which began India's export of IT services. [12]
Around 2006, EXL's primary competitors were Genpact, IBM and Accenture. [9] As of 2013, EXL was one of the three companies offering business process outsourcing services and listed on stock exchanges in the United States, the other two being Genpact and WNS Global Services. [8]
Sweeping deportations pledged by President-elect Donald Trump could pose an economic shock for the restaurant industry in ways that echo the pandemic: pricier menus, rising wages, and shuttered ...
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