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Spiceworks IT Software Proprietary; free for use Ruby: sqlite: 2006 Supportworks: Hornbill Systems Proprietary Visual C++ and PHP: Microsoft SQL Server, MySQL, Oracle, Sybase: 1994 SysAid: SysAid Technologies Proprietary Java, C#: MySQL, Derby, Oracle, Microsoft SQL Server: 2002 Tracker: Automation Centre Proprietary Groupware, requires Lotus ...
GLPI (acronym: French: Gestionnaire Libre de Parc Informatique, or "Free IT Equipment Manager" in English) [2] is an open source IT Asset Management, issue tracking system and service desk system. This software is written in PHP and distributed as open-source software under the GNU General Public License .
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
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Continuous Integration: Improving Software Quality and Reducing Risk. ISBN 9780321630148. {}: CS1 maint: multiple names: authors list ; Ching, Maria Odea; Porter, Brett (2009-09-15). Apache Maven 2 Effective Implementation: Build and Manage Applications with Maven, Continuum, and Archiva. Packt Publishing Ltd. ISBN 9781847194558.
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal.In the agent portal, teams process tickets and requests from customers (internal or external).
The following table gives Web, GUI and IDE Interface specifications for notable version-control systems. Table explanation. Software: The name of the application that is described. Web Interface: Describes whether the software application contains a web interface. A web interface could allow the software to post diagnostics data to a website ...
In 2000, the focus on service management processes according to ITIL has been implemented in the Omnitracker. Numerous international clients [8] use Omnitracker as mission-critical system in different service and technical processes. Omnitracker 2012 has been classified by the analyst group, Info-Tech Research Group as a 'Value Champion' software.