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See what is changing and why in Miami, Fort Lauderdale and across the country.
Southwest Airlines will let plus-size travelers keep the seats next to them open for free.
Southwest Airlines is shifting to assigned seats for the first time in its history, a change that will allow the low-fare carrier to charge a premium for some of the seats on its planes.
Southwest is overhauling its whole boarding process, among other changes designed to "elevate the customer experience." Get ready for assigned seats: Southwest Airlines ushers in big changes Skip ...
The airline said surveys showed that 80% of its customers — and 86% of “potential” customers — want an assigned seat. Jordan said open seating was the top reason that travelers cited for choosing another airline over Southwest. Some Southwest passengers reacted with sadness and disappointment to news that open seating is going away.
At Southwest, plus-size passengers can get a free, additional seat when necessary to "protect the comfort and safety of everyone onboard," the airline says. If needed, customers can be provided an ...