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A Universal International Freephone Number (UIFN) is a worldwide toll-free "800 number" issued by the International Telecommunication Union. Like the 800 area code issued for the North American Numbering Plan in the United States and Canada and 0800 numbers in many other countries, the call is free for the caller while the receiver pays the ...
These are known in the industry as "central reservations offices". Staff members at these call centres take calls from clients wishing to make reservations or other inquiries via a public number, usually a 1-800 number. These centres may operate as many as 24 hours per day, seven days a week, depending on the call volume the chain receives. [29]
Customer service may be provided in person (e.g. sales / service representative), or by automated means, [11] such as kiosks, websites, and apps. An advantage of automation is that it can provide service 24 hours a day which can complement face-to-face customer service. [ 12 ]
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