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Knowledge-Centered Service (KCS; previously known as Knowledge-Centered Support) is a service delivery method that focuses on knowledge as a key asset of the organization implementing it. Development began in 1992 by the Consortium for Service Innovation , [ 1 ] a non-profit alliance of service organizations.
Salesforce management systems (also sales force automation systems (SFA)) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions. They are often combined with a marketing information system, in which case they are often called CRM systems
An account manager (AM) is a person who works for a company and is responsible for the management of sales and relationships with particular customers.An account manager maintains the company's existing relationships with a client or group of clients, so that they will continue using the company for business.
Identity management (ID management) – or identity and access management (IAM) – is the organizational and technical processes for first registering and authorizing access rights in the configuration phase, and then in the operation phase for identifying, authenticating and controlling individuals or groups of people to have access to applications, systems or networks based on previously ...
Account-based marketing (ABM), also known as key account marketing, is a strategic approach to business marketing based on account awareness in which an organization considers and communicates with individual prospect or customer accounts as markets of one. Account-based marketing is typically employed in enterprise-level sales organizations.
In April 2021, EPAM acquired PolSource, [23] a Salesforce Consulting Partner with more than 350 Salesforce specialists across the Americas and Europe. In December 2021, EPAM joined the S&P 500 American market index. [24] In May 2021, EPAM Systems ranked 1,804 on the Forbes Global 2000 list. [25]
The Open Group Architecture Framework (TOGAF) is the most used framework for enterprise architecture as of 2020 [2] that provides an approach for designing, planning, implementing, and governing an enterprise information technology architecture. [3] TOGAF is a high-level approach to design.
The framework is intended to assist organizations in their description of cybersecurity risk management activities. It is also intended to assist CPAs in performing examination engagements, known as SOC for Cybersecurity examination. The three resources that form the framework are: [20] [21] [22]
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