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An internal customer is a customer who is directly connected to an organization, and is usually (but not necessarily) internal to the organization. Internal customers are usually stakeholders, employees, or shareholders, but the definition also encompasses creditors and external regulators. [14] [13]
Customers may include external customers who receive an enterprise's products/services and internal customers who are employed by the enterprise, such as customers of a payroll work system. Customers of a work system often are participants in the work system (e.g., patients in a medical exam, students in an educational setting, and clients in a ...
The sources used for market learning [20] [21] can be split into two categories: external and internal information sources. The external sources can emerge from market research [22] or from verbal communication such as 'word of mouth'. [23] Other examples of external information sources include personal contacts, customers, and commercial ...
While internal stakeholders are divided specifically into three categories, external stakeholders are made up of a more broad set of actors. These actors can be: customers, suppliers, unions, the government, pressure groups, and the general public can all be considered external stakeholders. [3]
A work system is a system in which human participants and/or machines perform work (processes and activities) using information, technology, and other resources to produce products/services for internal or external customers.
A value stream always begins and ends with a customer. Value stream is usually aligned with company processes. Value streams are artifacts within business architecture that allow a business to specify the value proposition derived by an external (e.g., customer) or internal stakeholder from an organization. A value stream depicts the ...
“The board is currently looking at external candidates with no hard timelines,” Vinh said. Last Friday, Intel’s stock popped on a report that an unnamed company is trying to acquire the company.
unified, persistent, single database for customer behavioral, profile and other data, from any internal or external source; [3] consistent identifier that links all of a customer's data; accessible by external systems and structured to support marketers' needs for campaign management, marketing analyses and business intelligence; [4]