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One of the most used tools in remote support sessions are the ones that allow desktop sharing. [2] It is also possible to provide what is commonly called Unattended Support (the technician is granted total remote access to the client’s computer, even when he is not physically close to it).
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Originally simply engineer, those who specialized in servicing IBM equipment in use by its customers were designated customer engineers by Tom Watson circa 1942.. Based on the requirements, an IBM CE could be a Field CE and service many customers around a defined territory, e.g.: Kuala Lumpur, or they could be based at the place of business of a particularly large customer and service only ...
Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers, online chat and email. [1] Many companies provide discussion boards for users to provide support to other users, decreasing load and cost on these ...
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A software engineer usually is responsible for the same tasks as a developer plus broader responsibilities of software engineering including architecting and designing new features and applications, targeting new platforms, managing the software development lifecycle (design, implementation, testing, and deployment), leading a team of ...
The website, ComputerWeekly.com, provides users with IT news and analysis, white papers, and case studies. ComputerWeekly.com also provides information via webinars, podcasts, blogs, desktop alerts, and RSS feeds. The site also features the "Downtime" is a section of the magazine that included a daily 2 column Dilbert comic strip.
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