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The term front desk is used in many hotels for an administrative department where a receptionist's duties also may include room reservations and assignment, guest registration, cashier work, credit checks, key control, and mail and message service. Such receptionists are often called front desk clerks. Receptionists cover many areas of work to ...
A hotel concierge is mainly employed in the luxury hotel industry and is often located near the reception desk with their own counter. While the receptionist deals with check-in , check-out and other hotel-related matters in the narrower sense, the concierge is available to guests as a contact person for other inquiries, such as advice and ...
The receptionist in the front office will pick up phone calls from customers too, welcome customers and also help customers checking out at last. [6] The employees who work in the lobby of the hotel are also part of the front office as they get in touch with customers directly. They will show customers the way and carry the luggage for them.
Image credits: WestAd1175 #6. I used to work as a night receptionist at a hotel in Jalandhar, India a few years ago. Most nights were uneventful, but one guest will forever be burned into my memory.
A night auditor is an employee who works at the reception of a hotel during the course of the night shift. Apart from performing the usual duties of a hotel receptionist, the night auditor's main task is to perform accounting checks. Depending on the hotel's size, a night auditor might be responsible for coordinating with other night shift ...
Some hotels also have a latest check-in time, often 6 pm – 8 pm, after which they may give a room to someone else if the room has not been prepaid for or the guest does not phone in to indicate their expected time of arrival. Some hotels have a deadline for checking in because the reception desk may close for the night.
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