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2. Long-term support - Wikipedia

   en.wikipedia.org/wiki/Long-term_support

   Long-term support (LTS) is a product lifecycle management policy in which a stable release of computer software is maintained for a longer period of time than the standard edition. The term is typically reserved for open-source software, where it describes a software edition that is supported for months or years longer than the software's ...

3. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...

4. Software maintenance - Wikipedia

   en.wikipedia.org/wiki/Software_maintenance

   Software maintenance is the modification of software after delivery.. In a nutshell, software maintenance refers to the process of modifying and updating software after its initial development and deployment, to correct faults, improve performance or other attributes, add new features to meet evolving user requirements, or adapt to a changed environment.

5. Help desk software - Wikipedia

   en.wikipedia.org/wiki/Help_desk_software

   Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.

6. ConnectWise ScreenConnect - Wikipedia

   en.wikipedia.org/wiki/ConnectWise_ScreenConnect

   Remote desktop software. License. Proprietary. Website. screenconnect.connectwise.com. ConnectWise ScreenConnect, previously ConnectWise Control, is a self-hosted remote desktop software application. It was originally developed by Elsinore Technologies in 2008 under the name ScreenConnect, and is now owned by ConnectWise Inc.

7. Software - Wikipedia

   en.wikipedia.org/wiki/Software

   Software. Software consists of computer programs that instruct the execution of a computer. [1] Software can be defined broadly to include design documents, specifications, and testing suites. [2] The history of software is closely tied to the development of digital computers in the mid-20th century.