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The CFPB alleges that Capital One engaged in deceptive practices by promoting a savings account as offering one of the nation's "highest" interest rates while simultaneously offering another ...
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Capital One is continuing to experience a disruption to its service on Friday, with some customers frustrated that they are unable to see their deposits. As of 8:04 a.m. Eastern, there were nearly ...
It is expected that artificial intelligence-based chatbots will significantly impact call centre jobs and will increase productivity substantially. [2] [3] [4] Many organisations have already adopted AI-based chatbots to improve their customer service experience. [4] [5] [3] The contact center is a central point from which all customer contacts ...
Text (WSE: TXT) [4], previously known as LiveChat Software, is a Polish software company specializing in customer service and artificial intelligence solutions. [5] Based in Wrocław, it offers a suite of tools for B2B and B2C communication, including popular platforms like LiveChat, ChatBot, and HelpDesk. [6]
Capital One declared that Thompson had accessed about 140,000 Social Security numbers, a million Canadian social insurance numbers; 80,000 bank account numbers, and an unknown number of names and addresses of customers. Capital One began offering free credit monitoring services [117] and identity protection [118] to those affected by the breach.