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Technical support scams rely on social engineering to persuade victims that their device is infected with malware. [15] [16] Scammers use a variety of confidence tricks to persuade the victim to install remote desktop software, with which the scammer can then take control of the victim's computer.
In 2010, the first version of Whoscall was created after one of its co-founders, Jeff Kuo, received a spam call. Originally a part-time project by Jeff Kuo, Jackie Chang, and Reiny Song as part-time work, the trio co-founded Gogolook with the goal of enhancing fraud prevention efforts worldwide by providing a caller identification solution.
They may work in an office with a call center or in retail. [1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
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