Search results
Results from the WOW.Com Content Network
His book TQM for Sales and Marketing Management [3] was the first attempt to explain the theory of TQM in a sales and marketing context. Todd Youngblood, another ex-IBMer, in his book The Dolphin and the Cow (2004) [ 4 ] emphasized "three core principles": continuous improvement of the sales process, metrics to quantitatively judge the rate and ...
Michael Martin Hammer (April 13, 1948 – September 3, 2008) was born in Annapolis, Maryland. Hammer was a Jewish-American engineer, management author, and a former professor of computer science at the Massachusetts Institute of Technology (MIT).
The Workflow Management Coalition, [6] BPM.com [7] and several other sources [8] use the following definition: Business process management (BPM) is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of enterprise goals, spanning systems, employees, customers and partners within and beyond the ...
A process flow diagram (PFD) is a diagram commonly used in chemical and process engineering to indicate the general flow of plant processes and equipment. The PFD displays the relationship between major equipment of a plant facility and does not show minor details such as piping details and designations.
A simple flowchart representing a process for dealing with a non-functioning lamp.. A flowchart is a type of diagram that represents a workflow or process.A flowchart can also be defined as a diagrammatic representation of an algorithm, a step-by-step approach to solving a task.
The term process management usually refers to the management of engineering processes and project management processes where a process is a collection of related, structured tasks that produce a specific service or product to address a certain goal for a particular organization, actor or set of actors.
An accounting information system (AIS) is a system of collecting, storing and processing financial and accounting data that are used by decision makers.An accounting information system is generally a computer-based method for tracking accounting activity in conjunction with information technology resources.
A petty cash book is a record of small-value purchases before they are later transferred to the ledger and final accounts; it is maintained by a petty or junior cashier. This type of cash book usually uses the imprest system: a certain amount of money is provided to the petty cashier by the senior cashier. This money is to cater for minor ...