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A 2013 study showed a 13% increase in productivity among remotely working call-center employees at a Chinese travel agency. An analysis of data collected through March 2021 found that nearly six out of 10 workers reported being more productive working from home than they expected to be, compared with 14% who said they got less done. [74]
The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
A job board is a website that facilitates job hunting and range from large scale generalist sites to niche job boards for job categories such as engineering, legal, insurance, social work, teaching, mobile app development as well as cross-sector categories such as green jobs, ethical jobs and seasonal jobs.
Verizon strike of 2016: Issues include healthcare and pension costs, moving call center jobs overseas and temporary job relocations. [16] Call center jobs were returned to the bargaining unit; pension increases won; healthcare reimbursement added and first Verizon Wireless contract reached. [17] 2019: AT&T: 20,000: 5 days
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