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Spectrum Business offers services to small businesses, which include internet access, internet security, phone, television, and Spectrum Mobile for Business. [ 84 ] Spectrum's local insertion advertising arm, Spectrum Reach, currently offers service in 36 states across 91 media markets .
Customer service may be provided in person (e.g. sales / service representative), or by automated means, [11] such as kiosks, websites, and apps. An advantage of automation is that it can provide service 24 hours a day which can complement face-to-face customer service. [12] There is also economic benefit to the firm.
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