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The Four cornerstone model was developed by Ayman Sawaf and Robert Cooper in 1997. [5] [7] Multiple studies and research carried out in regards to emotional intelligence based on this model revealed a marginal qualitative difference between the public and private sector executives and expand on the usage of this model. [7]
Emotional intelligence (EI), also known as emotional quotient (EQ), is the ability to perceive, use, understand, manage, and handle emotions.High emotional intelligence includes emotional recognition of emotions of the self and others, using emotional information to guide thinking and behavior, discerning between and labeling of different feelings, and adjusting emotions to adapt to environments.
Emotional competence and emotional capital refer to the essential set of personal and social skills to recognize, interpret, and respond constructively to emotions in oneself and others. The term implies an ease around others and determines one's ability to effectively and successfully lead and express.
More than 70 percent of employers way they value emotional intelligence -- the ability to perceive the emotions of others and control one's own -- over workers' intellectual ability or IQ ...
Self-evaluation the second competence of this emotional thought method. This competence has a basic relationship with the concept of self and self-esteem. In this method, self-esteem is the real driving force of people's behaviour. When people feel unhappy, they feel they do not have enough strength to work, to make relationships with others or ...
Knowing how to suppress and manage one's own feelings is known as emotional intelligence. The ability to control one's emotions and to be able to do this at a high level guarantees one's own ability to serve those in need. Emotional intelligence is performed while performing emotional labor, and without one the other can not be there. [37]
Emotions in the workplace play a large role in how an entire organization communicates within itself and to the outside world. "Events at work have real emotional impact on participants. The consequences of emotional states in the workplace, both behaviors and attitudes, have substantial significance for individuals, groups, and society". [1] "
2001: The Emotionally Intelligent Workplace: How to Select for, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations. Jossey-Bass. ISBN 9780787956905; 2002: Primal Leadership: Unleashing the Power of Emotional Intelligence, with Richard Boyatzis and Annie McKee, Harvard Business Review Press. ISBN 978-1578514861