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In the aviation industry, a general sales agent (GSA) is a sales agent for an airline company who is authorized to sell travel tickets and assist the public with travel-related needs. [ 1 ] [ 2 ] An agent's duties include performing tasks that help the company's achieve its sales objectives.
A baggage handler also works jobs which are out of view of the flying public, including the bag room, operations (or load control), and the air freight warehouse. Some of these jobs have union representation and due to this, baggage handlers can be very well compensated with an above average pay scale and good medical, retirement and benefits ...
[citation needed] Agents have a variety of duties depending on the size of the airline, including making boarding announcements, assigning seats, handling standby passengers, monitoring jet way doors during boarding and disembarkation, and assisting in customer service duties.
[1] [2] It is an independent department of the International Air Transport Association (IATA). [3] In addition, it (along with the IATA) is the body responsible for the standard international codes for airlines, airports, hotels, cities and car rental firms. These codes provide a method to link international travel network with international ...
An airline ticket is a document or electronic record, issued by an airline or a travel agency, that confirms that an individual is entitled to a seat on a flight on an aircraft. The airline ticket may be one of two types: a paper ticket , which comprises coupons or vouchers; and an electronic ticket (commonly referred to as an e-ticket ).
Airlines normally preset the selling rates for these fares for sale to sub-agents and to end customers, thereby ensuring that the fares are not undercut. Consolidators most commonly operate in international markets. [2] In domestic markets, they typically only offer business class and first class tickets.
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A flight attendant is a member of the aircrew whose primary responsibility is ensure the safety of passengers in the cabin of an aircraft across all stages of flight. Their secondary duty is to see to the comfort of passengers.
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