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Cloud-based phone system is a further advancement in the direction as it allows operators to access all the features and benefits of call center telephony over the Web against an affordable & flexible pay-as-you-go subscription model. Thus, in-house infrastructure deployment to manage public switched telephone networks, storage, communication ...
An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
Call features provide a customised experience for the caller and maximize the efficiency of inbound call handling. Call management parameters can specify how calls are distributed according to an operator's skill level in relation to a call, the time and/or date of a call, the location of the caller or through automatic routing processes. [3]
Example of a system context diagram. [1] A system context diagram in engineering is a diagram that defines the boundary between the system, or part of a system, and its environment, showing the entities that interact with it. [2] This diagram is a high level view of a system. It is similar to a block diagram.
Design overview: As the project proceeds, the need is to provide an overview of how the various sub-systems and components of the system fit together. In both cases, the high-level design should be a complete view of the entire system, breaking it down into smaller parts that are more easily understood.
The central purpose of event chain diagrams is not to show all possible individual events. Rather, event chain diagrams can be used to understand the relationship between events. Therefore, it is recommended the event chain diagrams be used only for the most significant events during the event identification and analysis stage.
A flow diagram can be developed for the process [control system] for each critical activity. Process control is normally a closed cycle in which a sensor . The application determines if the sensor information is within the predetermined (or calculated) data parameters and constraints.
A sample network diagram Readily identifiable icons are used to depict common network appliances, e.g. routers, and the style of lines between them indicates the type of connection. Clouds are used to represent networks external to the one pictured for the purposes of depicting connections between internal and external devices, without ...
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