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They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...
Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral customer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. [1][2][3]
Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning (web based training), or a blend (blended learning) of the two. An advantage of classroom training, whether traditional or the synchronous form of blended learning, is that participants can discuss ...
Scott Matthew Seiss (/ siːs /; born 1994) is an American stand-up comedian, actor, author, and TikToker. He is best known for his repeated portrayal on TikTok of an angry retail worker popularly referred to as the Angry IKEA Guy[1] or Angry Retail Guy. The videos are partly based on his experience as a customer service employee at IKEA.
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Kelly Rajanigandha Kapoor[1] is a fictional character from the American television series The Office, portrayed by Mindy Kaling. She is the customer service representative at the Scranton branch of Dunder Mifflin from seasons 1 to 8. Following Kaling's departure from the show, Kelly leaves the Scranton branch at the beginning of the ninth ...