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  2. Phishing - Wikipedia

    en.wikipedia.org/wiki/Phishing

    Whaling attacks use spear phishing techniques to target senior executives and other high-profile individuals with customized content, often related to a subpoena or customer complaint. CEO fraud involves sending fake emails from senior executives to trick employees into sending money to an offshore account.

  3. Corrective and preventive action - Wikipedia

    en.wikipedia.org/wiki/Corrective_and_preventive...

    Non-conformance may be a market complaint or customer complaint or failure of machinery or a quality management system, or misinterpretation of written instructions to carry out work. The corrective and preventive action is designed by a team that includes quality assurance personnel and personnel involved in the actual observation point of non ...

  4. Complaint - Wikipedia

    en.wikipedia.org/wiki/Complaint

    In legal terminology, a complaint is any formal legal document that sets out the facts and legal reasons (see: cause of action) that the filing party or parties (the plaintiff(s)) believes are sufficient to support a claim against the party or parties against whom the claim is brought (the defendant(s)) that entitles the plaintiff(s) to a remedy (either money damages or injunctive relief).

  5. Consumer complaint - Wikipedia

    en.wikipedia.org/wiki/Consumer_complaint

    The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem ...

  6. Affidavit - Wikipedia

    en.wikipedia.org/wiki/Affidavit

    Affidavit. An affidavit ( / ˌæfɪˈdeɪvɪt / ⓘ AF-ih-DAY-vit; Medieval Latin for "he has declared under oath") is a written statement voluntarily made by an affiant or deponent under an oath or affirmation which is administered by a person who is authorized to do so by law. Such a statement is witnessed as to the authenticity of the ...

  7. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

  8. Automatic Complaint-Letter Generator - Wikipedia

    en.wikipedia.org/wiki/Automatic_Complaint-Letter...

    The Automatic Complaint-Letter Generator is a website that automatically generates complaint letters. The website was created by Scott Pakin in 1994. It allows users to submit the name of the individual or company that the complaint is directed toward. The program then generates a complaint letter that is "general enough to be true or fit ...

  9. Know your customer - Wikipedia

    en.wikipedia.org/wiki/Know_your_customer

    Know Your Customer's Customer (KYCC) KYCC or Know Your Customer's Customer is a process that identifies a customer's customer activities and nature. This includes the identification of the customer's customers and assessing the risk levels associated with their activities. [6]

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