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Add an extra security step to sign into your account with 2-step verification. Find out how to turn on 2-step verification and receive a verification code, and how to turn off 2-step verification if you need to.
Having trouble signing in? Find out how to identify and correct common sign-in issues like problems with your username and password, account locks, looping logins, and other account access errors.
Learn what to do if you see the error message "We can't sign you in right now" when signing in to your account.
If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password. This is an important security feature that helps to protect your account from unauthorized access. You may be prompted to get a verification code at your recovery phone number or recovery email address for any of the following reasons:
Two-factor authentication ( 2FA) is a method of adding additional security to your account. The first "factor" is your usual password that is standard for any account. The second "factor" is a verification code retrieved from an app on a mobile device or computer. 2FA is conceptually similar to a security token device that banks in some ...
Find out how to troubleshoot common issues with AOL Mail , such as signing in, password reset, spam protection, and more.
Call paid premium support at 1-800-358-4860 to get live expert help from AOL Customer Care. Find out how to fix problems reading or receiving AOL Mail.
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