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In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
The U.S. Department of Transportation is creating an interactive dashboard where travelers will be able to find "easy to-read, comparative summary information on the services or amenities that ...
Airlines will be required to give passengers full compensation for mobility equipment lost or damaged during a flight, provided its value was declared at check-in. No charge may be applied for this. Forms must be provided at the airport to customers wishing to submit complaints, and these must be accepted as valid claims under the regulation.
bmhkim, flickr The U.S. Transportation Secretary Ray LaHood announced a series of new consumer protection measures that will force airlines to disclose hidden fees, double compensation for ...
The Airlines Reporting Corporation (ARC) is a company that provides ticket transaction settlement services between airlines and travel agencies (both traditional and online) and the travel management companies that sell their products in the United States. ARC, which is owned by nine major airlines, also offers its transactional data within ...
The latest data from the Department of Transportation shows airlines struggled to keep their schedules in June and passengers were keen on refunds.
Since airline reservation systems are business critical applications, and they are functionally quite complex, the operation of an in-house airline reservation system is relatively expensive. Prior to deregulation [clarification needed], airlines owned their own reservation systems with travel agents subscribing to them. Today, the GDS are run ...
Department of Transportation data shows travel delays, bag issues, were the key pain points for travelers in May. DOT complaint data shows passengers are still not happy with airline service Skip ...