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Support for Windows Live Agents has been discontinued on June 30, 2009. The Windows Live Agents Partner Hosting Portal also stopped accepting any new Agents hosting requests as of this date. [2] It is currently unknown however whether Windows Live Messenger will also cease support for Windows Live Agents in future versions.
Organizations can also integrate their Microsoft Office Communications Server and Active Directory with the service. In December 2011, Microsoft released an XMPP interface to the Messenger service. [4] As part of a larger effort to rebrand many of its Windows Live services, Microsoft began referring to the service as simply Messenger in 2012. [5]
Microsoft SAPI provides a control panel for easily installing and switching between various available Text to Speech and Speech to Text engines, as well as voice training and scoring systems to improve the quality and accuracy of both engines. [9] Microsoft provided four agent characters for free, downloaded from the Microsoft Agent website.
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LiveChat application viewed as agent. Website chat widget - embedded on customer's website and seen by the end users (website visitors) as a small chat box, traditionally displayed in the bottom right corner of the web browser. Chat widget is visible on desktop and mobile devices, either in the browser or as a part of mobile application.
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