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OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be ...
An individual RT ticket in Request Tracker 5. Organizations of all sizes use Request Tracker to track and manage workflows, customer requests, and internal project tasks of all sorts. Among other things, RT offers custom ticket lifecycles, seamless email integration, configurable automation, and detailed permissions and roles.
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
Trac, has wiki, document management, ticket system and version control system; Traction TeamPage integrated action tracking, wiki, live status, notification, and streams organized by person, task, project, and shared permissioned space. web2project, a dotproject fork with active current development and some innovations: subprojects, etc.
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In 2018, the company introduced Zendesk Suite, which combines social media, live-chat, email, and other communications into a single ticket system. [32] An enterprise version of the software-as-a-service product was released in 2018. [24] By that time, 40 percent of Zendesk's revenue was coming from larger companies. [24]
Discord is an instant messaging and VoIP social platform which allows communication through voice calls, video calls, text messaging, and media.Communication can be private or take place in virtual communities called "servers".
Released in 2001, only 10,000 were made, and it was available through a lottery system for SCS members. The limited availability and intricate details make this piece a prized collector’s item.