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Sign in or pay your Duke Energy bill as a guest using credit card, debit card or bank account. Making an online payment is simple, secure & convenient.
Visit the Duke Energy customer service page for contact information including customer service phone numbers, mailing address & many self-service options.
Choose from a variety of billing and payment options designed to make paying your Duke Energy bill simple, secure and convenient.
To reach Duke Energy by phone, call 1-800-777-9898 (North Carolina), 1-800-452-2777 (South Carolina), 1-800-521-2232 (Indiana, Ohio, and Kentucky), 1-800-700-8744 (Florida), 1-800-774-1202 (business inquiries), 1-407-629-1010 (international queries), or 711 (TTY or TDD relay services).
Visit our website: duke-energy.com • Report a power or streetlight outage • View or update account information • View or pay your bill • Request stop, start or move electric service • Get major storm updates and track outages using our interactive maps • Make address or phone number changes
Pay any way you want – with our app, by phone, by mail, online at your bank site, with a credit card or at a Duke Energy bill payment center. You can even set up automatic payments. Select the date you want to pay, set a maximum amount to be drafted, and choose to get notification when payment is scheduled.
Duke Energy Progress: Energy Neighbor Fund. Call the CARELINE at 800.662.7030 for more information on eligibility and how to apply for assistance. Energy Neighbor Fund. Duke Energy Florida: Energy Neighbor Fund. Contact your local agency for more information on eligibility and how to apply for assistance. Energy Neighbor Fund.
Duke Energy’s new mobile app allows you to easily manage your account from anywhere. The app was developed based on customers’ most requested features – with it, you can: View and pay your bill. Use the app to set reminders, schedule automatic payments or view your billing history.
By taking advantage of Duke Energy’s 24/7 automated phone payment system, you can pay your bill quickly and easily from anywhere at anytime. Just dial the toll-free number, follow the voice prompts, enter your payment info, and be on your way!
Quickly access and manage your account online. Sign in to view your bill, choose your payment method, track your usage and more.