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Request Tracker for Incident Response (RTIR) is a special distribution of RT to fulfill the specific needs of CERT teams. [4] At this point, RTIR is, at once, a tool specific to incident management, a general purpose tool teams can use for other tasks, and also a tool that can—and very often is—a fully customized system built on layers of ...
Android phones, like this Nexus S running Replicant, allow installation of apps from the Play Store, F-Droid store or directly via APK files. This is a list of notable applications (apps) that run on the Android platform which meet guidelines for free software and open-source software.
On Linux, Android and iOS this process is even easier because a standardized process for version tracking (for software packages installed in the officially supported way) is built into the operating system, so no separate login, download and execute steps are required – so the process can be configured to be fully automated.
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OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal , admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).
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