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The results combine data from customer service, voice quality, text messaging services, and data speeds. [187] On February 6, 2016, T-Mobile was awarded the JD Power Award for customer satisfaction in the full-service wireless category for the second year in a row. T-Mobile received the highest score ever in the wireless industry. [188]
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T-Mobile is the brand of telecommunications by Deutsche Telekom. T-Mobile may also refer to: Deutsche Telekom's current and former subsidiaries. T-Mobile US, an American wireless network operator known simply as "T-Mobile" T-Mobile Polska, a Polish mobile phone network operator; T-Mobile Czech Republic, a Czech wireless network operator
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Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...
AT&T's (T) proposed $39 billion acquisition of T-Mobile USA will merge the wireless network rated among the worst in customer satisfaction with one rated among the the best. The result is not ...