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Technical Support Fundamentals by Google on Coursera introduces IT basics, including hardware, software, the Internet, and troubleshooting. Learn binary systems, computer assembly, OS installation, application creation, and essential IT problem-solving skills.
The Google IT Support Certificate features practical training and hands-on activities to help you leverage AI in IT support. Learn how to use AI to help with troubleshooting and customer care directly from Google experts.
Prepare for a new career in this high-demand field with professional training from Microsoft, one of the largest technology companies in the world. The role of an IT support professional includes handling computer systems, networks, and software applications.
Providing support for technical issues with software or hardware. Assisting with the IT aspect of onboarding new hires. Answering technical questions. Performing regular software updates. Troubleshooting system failures and bugs. Managing security updates. 10 tips for getting computer technician jobs a job as a computer technician
Use these programs and courses to kickstart your career as an IT support professional or Helpdesk technician.
An IT technician provides a wide range of services to support, fix, and maintain the hardware and software of an organization’s computer systems. Often considered entry-level, IT technicians can go on to more specialized roles like systems engineer, network administrator, or cloud administrator.
You’ll learn the latest skills and tools used by IT support professionals including hardware and software setup, technical support, customer service, ticketing systems, service level agreements, and troubleshooting. You’ll demonstrate your knowledge of networking, security, and cloud computing, and practice analyzing user help requests and ...
Learn about the essential skills you'll need to become a help desk technician, as well as what it takes to qualify for these roles. For Individuals For Businesses
Earn a credential and build your computer science or IT career in cloud computing, IT support, cybersecurity, and more. Learn at your own pace from top companies and universities, and gain in-demand skills.
Desktop Support Technician: This role focuses on providing technical support for desktop computers, peripherals, and software applications. You would help users with issues related to operating systems, software installations, and hardware malfunctions.