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Telkom SA SOC Limited is a South African wireline and wireless telecommunications provider, operating in more than 38 countries across the African continent.Telkom is majority state-owned (55.3%) with the South African government owning 40.5% of Telkom, while another 14.8% is owned by another state-owned company - the Public Investment Corporation (PIC), which is closely linked to the South ...
Telkom (formerly known as 8.ta from 18 October 2010 till 19 March 2013 and as Telkom Mobile From 19 March 2013 till 2014), [1] [2] [3] is a South African mobile telecommunications company. Telkom was launched in October 2010 and is owned by Telkom SOC. Telkom phone numbers use the 0811 to 0819 dialling prefixes. [4]
Telkom Indonesia is the parent company of the Telkom Group, which is engaged in a wide range of businesses that consist of telecommunication, information, multimedia, property, and financial services. [5] Telkom mainly operates in fixed line telephony, internet and data communications business, while other businesses are run by subsidiaries.
It is headquartered alongside Telkom in the Telkom Landmark Complex. Telkomsel is the largest cellular telecommunication carrier in the country with 169.5 million customer base as of 2020. [2] The company operates their GSM network on the 900–1800 MHz frequency range, as well as 3G, 4G, and 5G services on other frequencies. Telkomsel operates ...
In 1993 GSM was demonstrated for the first time in Africa at Telkom '93 in Cape Town. In 1994 the first GSM networks in Africa were launched in South Africa. [16] In 1994, South Africa launched a mobile operations, underwritten by Telkom in partnership with Vodafone, with 36,000 active customer on the network. [17]
Customer management also covers requirements for partner management and 24x7 web-based customer self-service. Customer management can also be thought of as full-fledged customer relationship management systems implemented to help customer care agents handle the customers in a better and more informed manner. [2]
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
It also offers mobile GSM voice and high speed internet services under the Telkom brand, in which it is the 3rd in market share after Safaricom and Airtel Kenya. [4] In 2018, it was announced [5] that Airtel Kenya was considering a merger with Telkom Kenya. In March 2018, the company resumed a mobile-money service that it had dropped in 2017.