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Online shopping for retail sales direct to consumers via web sites and mobile apps, conversational commerce via live chat, chatbots, and voice assistants. [ 5 ] Providing or participating in online marketplaces , which process third-party business-to-consumer (B2C) or consumer-to-consumer (C2C) sales;
In an online shopping environment, interactive decision may have an influence on aid customer decision making, through online product reviews and user-generated content, typically provided through software from companies like Bazaarvoice and Trustpilot, or via social media.