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The first use of 3-1-1 for informational services was in Baltimore, Maryland, where the service commenced on 2 October 1996. [2] 3-1-1 is intended to connect callers to a call center that can be the same as the 9-1-1 call center, but with 3-1-1 calls assigned a secondary priority, answered only when no 9-1-1 calls are waiting.
In the United States, the 988 number was implemented in July 2022 as an evolution of its predecessor, a 1-800 number that began in 2005. The new 988 number extends to over two hundred crisis centers that provide 24/7 service via a toll-free hotline. The call is routed to the nearest crisis center that provides immediate counseling and a ...
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Since 1997, New Brunswick implemented a province-wide Tele-Care service, adopting the 8-1-1 number in place of the toll-free 800 number in 2010. [ 9 ] [ 10 ] Quebec has since supplemented its teletriage service ( Info-Santé ) with access to a social worker to deal with situations of psychosocial distress ( Info-Social ) at the same 8-1-1 number.
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