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Webex by Cisco is an American company that develops and sells web conferencing, videoconferencing and contact center as a service applications. [1] It was founded as WebEx in 1995 and acquired by Cisco Systems in May 2007. Its headquarters are in San Jose, California. [2]
Cisco Unified Communications Manager Express (CUCME) - a small scale/single server contact center solution; Cisco Unified Operations Manager (CUOM)— a NMS for voice. It features real-time monitoring of all system elements, and performs automatic discovery for the entire system and provides contextual diagnostics for troubleshooting.
In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers.
In June 1998, PlaceWare 2.0 Conference Center was released, allowing up to 1000 live attendees in a meeting session. [25] In February 1999, ActiveTouch announced WebEx Meeting Center and the webex.com website. In July 1999 WebEx Meeting Center was formally released [26] with a 1000-person meeting capacity demonstrated. [27]
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Unified Communications (UC) is a marketing buzzword describing the integration of real-time, enterprise, communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile ...
As cases of the HMPV virus continue to increase in the U.S. and in China, here's what you need to know about the virus.
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