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Citizens Advice [n 1] (previously Citizens Advice Bureau [9] [n 2] and also known as Cyngor ar Bopeth [n 3] in Welsh [10]) is an independent organisation specialising in confidential information and advice to assist people with legal, debt, consumer, housing and other problems in the United Kingdom.
Citizens Advice Edinburgh (CAE), is a registered charity (number SC038195), based in Edinburgh, Scotland.Founded in 1939, Citizens Advice Edinburgh is a member of the Scottish Association of Citizens Advice Bureaux, and provides free, confidential, independent and impartial advice to Edinburgh residents.
There are citizens advice bureaus in a number of places in Australia. In the state of Victoria they are now generally referred to as "community information and support services" rather than "Citizens Advice". Their umbrella and peak body is Community Information & Support Victoria (CISVic). [2] Local centres are located at:
In 2012, there were concerns that five of the bureaux in Glasgow might close, however they remained open after accepting a new funding offer. [3] CAS has been registered as a charity since 3 August 1984, currently registered as a charitable company with the Office of the Scottish Charity Regulator (OSCR), Scottish charity number SC 016637. [4]
Previously, provision of consumer advice services varied, with some local Councils operating extensive services with several staff; and others relying on other local advice services such as the Citizens Advice Bureau. The service operated via a standardised national telephone number (currently 0808 223 1133) and by e-mail.
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It is an umbrella organisation that represents advice organisations throughout the world. It works at a European level with the European Citizen Action Service . [ 1 ] Citizens Advice International aims to promote free advice services [ 2 ] and provide support to Citizens Advice organisations throughout the world. [ 3 ]