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A call centre is an office with the capacity to field many telephone calls for a company. [1] Types of call centre work can include customer service and telemarketing. Factors that have made India attractive as a hub of call centre work from the English-speaking world include its convenient time zone, low labour costs, and large English-speaking popu
The following is a list of notable call centre companies: Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020)
Lenovo Group Limited, trading as Lenovo (/ l ə ˈ n oʊ v oʊ / lə-NOH-voh, Chinese: 联想; pinyin: Liánxiǎng), is a Chinese [9] multinational technology company specializing in designing, manufacturing, and marketing consumer electronics, personal computers, software, servers, converged and hyperconverged infrastructure solutions, and related services. [5]
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Cloud-based phone system is a further advancement in the direction as it allows operators to access all the features and benefits of call center telephony over the Web against an affordable & flexible pay-as-you-go subscription model. Thus, in-house infrastructure deployment to manage public switched telephone networks, storage, communication ...
The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
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from outside India: +91, then 731, and then the phone number Before 10 March 2009, as per Department of Telecommunications memorandum dated 9 February 2009. [ 4 ] [ 5 ] there were some exceptions to this general rule for STD areas falling close to each other (within a radius of 200 kilometre), where "0" can be replaced with "95" e.g. to dial ...