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The parent company of Expert Global Solutions, after its acquisition by Alorica in June 2016 [2]. Founded in 2012, Expert Global Solutions, Inc. (EGS, formerly NCO Group), based in Plano, Texas, [3] was a privately owned business process outsourcing company.
In 2010 Alorica acquired PRC, expanding its service offerings and establishing itself as the largest minority business enterprise (MBE) in the outsourced customer contact center industry in the U.S. [6] In August 2011 it was reported that PRC founder David Epstein has reentered the call center business with a company called C3. It is located in ...
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Alorica provides customer service and customer relationship management across a variety of industries, including healthcare and retail. The company employs more than 100,000 people and hires WFH ...
In January 2015, West announced the sale of its agent services businesses to Alorica. The sale closed in early March 2015. [10] In October 2017, West was purchased by Apollo Global Management, a New York-based private equity firm, for $5.2 billion. [1]
Moody's Investors Service, ("Moody's") upgraded Alorica Inc.'s ("Alorica") first lien senior secured credit facility to Caa1 from Caa3, including revolving credit facility, term loan A and term ...
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