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999 is the official emergency number for the United Kingdom, but calls are also accepted on the European Union emergency number, 112. All calls are answered by 999 operators, and are always free. [2] Approximately 35 million 999/112 calls are made in the UK each year, with 74% from mobiles and 26% from landlines in 2022. [3]
The Scottish Ambulance Service also maintains three command and control centres in Scotland, which facilitate handling of 999 calls and dispatch of ambulances; a further 350–400 staff employed as call handlers and dispatchers fulfil this role [17] across three locations: Edinburgh, Glasgow and Inverness.
On some networks, a GSM phone without a SIM card may be used to make emergency calls, and most GSM phones accept a larger list of emergency numbers without SIM card, such as 112, 911, 118, 119, 000, 110, 08, and 999. [27] However, some GSM networks will not accept emergency calls from phones without a SIM card.
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The National Ambulance Service College (NASC) (Irish: Coláiste Náisiúnta an tSeirbhís Otharchairr) was first established in 1986 as the National Ambulance Training School and is based at the organisation's new HQ named the Rivers Building in Tallaght, which also houses the National Emergency Operations Centre (NEOC). 999/112 emergency calls are processed here also, as well as a second base ...
A new pilot project that sees mental health nurses speaking on 999 calls has seen a 40% reduction in the number of people in mental health crisis being admitted to emergency departments (EDs).
The service responds to 999 phone calls across the region, and 111 phone calls from certain parts, providing triage and advice to enable an appropriate level of response. It is one of the busiest ambulance services in the world, and the busiest in the United Kingdom, providing care to more than 8.6 million people, who live and work in London.