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The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.
It is common for businesses, especially start-ups, to have three or four formats for the same business plan. An " elevator pitch " is a short summary of the plan's executive summary. This is often used as a teaser to awaken the interest of potential investors, customers, or strategic partners.
XLN uses the BT Openreach and TalkTalk Business networks to provide its business broadband and telephone services. Business phone Like its business broadband products, XLN offers business phone lines in its Basix, Xtra and Max packages. The basic package provides line rental and free online account management and support, while the Max package ...
In 2001, BT Group launched its Answer 1571 service as a free service, available at no extra cost to its existing telephone line customers. In 2007 a charge of £1 was introduced for any month in which two chargeable calls are not made on the line (this might apply, for instance, to people who have Carrier preselect with another telephone ...
Mercury began by offering fixed-line facilities direct to business and residential customers. Callers could use the 'Mercury 2300' service via their existing BT phone line by dialling a '131' prefix followed by a ten-digit customer code, then the number they wished to dial. Some phones were manufactured with a 'Mercury button' which allowed the ...
"New BT Group will be a leaner business with a brighter future.” ... U.K. telecom company BT Group said Thursday that it plans to shed up to 55,000 jobs by the end of the decade and replace some ...
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